Frequently Asked Questions
Everything you need to know about the TENŌRE experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and local customs processing.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our returns portal to generate a prepaid shipping label.
Where are TENŌRE garments manufactured?
Quality is our priority. Our collections are designed in-house and ethically manufactured in boutique factories across Italy and Portugal using premium, sustainable fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna and Afterpay.
How can I track my order status?
Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or contacting our style consultants for personalized advice.